Refund Policy
Last updated: January 30, 2026 | Effective Date: January 30, 2026
1. Policy Overview and Purpose
My Wealthy Future Services Private Limited ("Company", "We", "Our", "Us") is committed to providing reliable, secure, and high-quality bill payment and recharge services. This Refund Policy outlines our comprehensive framework for handling failed transactions, service delivery failures, and customer-initiated refund requests in a fair, transparent, and timely manner.
2. Refund Eligibility Criteria
You may be eligible for a full or partial refund under the following circumstances:
2.1 Service Delivery Failure
Your payment was successfully processed and debited from your account, but the requested service (mobile recharge, bill payment, utility payment, etc.) was not delivered to the recipient within 24 hours of transaction confirmation.
2.2 Duplicate Charges
Your account was charged multiple times for a single transaction or duplicate entries appear in your transaction history for the same service request on the same date at the same time.
2.3 Failed Transaction with Deduction
Your transaction failed (unsuccessful service delivery), but the amount was still debited from your bank account, wallet, or linked payment method.
2.4 Unauthorized or Fraudulent Transaction
You did not authorize the transaction or suspect fraudulent activity on your account. Report this within 30 days with supporting evidence.
2.5 System Error or Technical Failure
Our system error, technical malfunction, or service interruption resulted in failed service delivery or incorrect billing.
2.6 Incorrect Amount Charged
You were charged an amount different from the agreed-upon amount for the service.
3. Non-Refundable Transactions
The following situations are generally non-refundable:
3.1 Successful Service Delivery: Services successfully delivered as requested and confirmed in transaction records.
3.2 Customer-Requested Cancellation: You requested cancellation after the service was activated or processed.
3.3 Incorrect Recipient Information: You provided incorrect mobile number, account number, or other recipient details.
3.4 Services Already Used: You used the recharge, data package, or service benefits before requesting a refund.
3.5 Promotional Credits: Promotional credits, discount vouchers, and cashback offers are non-refundable.
3.6 Expired Payment Window: Refund request submitted beyond 90 days from transaction date.
4. Refund Request Process
To request a refund, contact our customer support team:
Email: mrenzosmart@gmail.com
Subject: "Refund Request"
Phone: +91 90915 61826
Monday-Sunday, 10:00 AM - 7:00 PM IST
Address
Sonarpur, Kolkata, West Bengal 700150, India
Include transaction ID, transaction date, amount, service name, and reason for refund request with supporting documents.
5. Refund Timelines
Refund processing times vary based on your payment method:
UPI Transactions
Refund processed within 1-2 hours of approval
Debit/Credit Card Payments
Refund initiated within 2-3 business days, appears in statement within 5-7 business days
Net Banking/Bank Transfer
Refund processed within 3-5 business days
Digital Wallet
Refund credited immediately to your wallet
Decision timeline: Straightforward cases (2-3 days), Complex cases (5-7 days), Cases requiring verification (7-10 days).
6. Duplicate Charges
If you were charged multiple times for a single transaction, contact us immediately with proof. We will investigate and process a refund for duplicate charges within 2-3 business days of confirmation.
7. Appeal and Dispute Resolution
If your refund request is denied, you have the right to appeal within 30 days. Provide additional evidence or reasoning for reconsideration. We will review your appeal within 7-10 business days.
8. Compliance and Legal
This Refund Policy complies with the Consumer Protection Act, 2019, and applicable financial regulations in India. Jurisdiction for any disputes is the courts of Kolkata, West Bengal, India under Indian law.