Refund Policy
We are committed to providing you with a hassle-free refund experience. Learn about our refund process, timelines, and eligibility criteria.
Refund Categories
Different types of refund scenarios and their processing details
Failed Transactions
When money is deducted but service is not delivered
Process:
- Report the failed transaction through app or customer support
- Provide transaction ID and relevant details
- Our team will verify the transaction status
- Refund will be processed to the original payment method
- You will receive confirmation via SMS and email
Delayed Services
When recharge or bill payment takes longer than expected
Process:
- Wait for 24 hours as some services may have delayed processing
- If service is still not delivered, contact customer support
- Provide transaction details for investigation
- Refund or service completion will be ensured
- Compensation may be provided for the inconvenience
Duplicate Transactions
When multiple payments are charged for single service
Process:
- Identify and report duplicate charges immediately
- Submit transaction IDs for all duplicate payments
- Our system will verify and confirm duplicate charges
- Excess amount will be refunded automatically
- Future duplicate charges will be prevented
Service Cancellation
Cancellation of services before completion
Process:
- Cancellation must be requested within specific time limits
- Some services may not be eligible for cancellation
- Cancellation fees may apply as per service provider terms
- Eligible amount will be refunded after deducting applicable charges
- Confirmation will be sent upon successful cancellation
How Refund Process Works
Simple 5-step process to get your refund
Report Issue
Contact support via app, email, or phone
Provide Details
Submit transaction ID and relevant information
Verification
Our team verifies and investigates the issue
Processing
Refund is processed to your chosen method
Confirmation
Receive confirmation and tracking details
Refund Methods
Choose how you want to receive your refund
Original Payment Method
Refund to the card/account used for payment
MyWealthy Future Wallet
Credit to your app wallet for future use
Bank Transfer
Direct transfer to your registered bank account
Non-Refundable Items
Please note that the following items are generally not eligible for refunds:
- Successfully completed transactions where service was delivered
- Promotional offers or cashback that have been used
- Charges for services that have been consumed
- Third-party service provider charges and taxes
- Convenience fees and processing charges
- Transactions older than 30 days without valid reason
Need Help with Refund?
Our customer support team is available 24/7 to help you with any refund-related queries or issues.
Quick Tips
- Keep transaction IDs for faster processing
- Report issues within 48 hours
- Check spam folder for refund emails
- Use in-app support for fastest response
Secure Transactions Guaranteed
Experience worry-free payments with our comprehensive refund protection.